Refund Policy
We offer a fair and transparent refund policy. Your satisfaction with our services is our priority.
14 days to request
100% full refund
24-hour response
3-5 days processing
1. 14-Day Refund Policy
We offer a full refund guarantee within 14 days of subscription. If you're not satisfied with the service for any reason, you can request a full refund of the amount paid.
2. Eligible Cases for Refund
You are eligible for a full refund in the following cases: dissatisfaction with the service within the first 14 days, technical issues preventing service use, service not matching description, or if you haven't created your digital menu yet.
3. Non-Eligible Cases
Refunds are not available in the following cases: after 14 days from subscription date, if service has been actively used (menu published and orders received), violation of terms of service, or providing false information during registration.
4. How to Request a Refund
To request a refund, send an email to [email protected] within 14 days of subscription. Include your invoice number and reason for refund. We will respond within 24 hours.
5. Refund Processing
After approval, refunds are processed within 3-5 business days. The amount will be credited to the original payment method. It may take 5-10 days to appear in your account depending on your bank.
6. Service Guarantee
We're confident in our service quality. That's why we offer a fully-featured free plan to try the platform before subscribing. We recommend trying the free plan first to ensure the service meets your needs.
Important Notice
We strongly recommend trying our free plan first. It includes all features without time limits, allowing you to fully test the platform before deciding to upgrade. This ensures the service perfectly meets your needs.
Need Help?
Our support team is available 24/7 to help you with any questions about our refund policy or to process your request.